What’s a blog? A blog is a type of website that includes regular entries, commentary, description of events, or other material such as graphics or video. Our blog is going to be used to answer questions we receive from listeners of the C & C Auto Show on WGAC and our customers. We’ll also be using this site to share past broadcasts of the show, share important automotive news, and much, much more.
Welcome to the C&C Automotive Blog
January 29th, 2009Breathe Deep With Your Cabin Air Filter
July 29th, 2010
Bad air quality while you’re driving around Augusta is nothing to sneeze at. But seriously, more and more vehicles these days come equipped with a cabin air filter. Since they’re fairly new on the scene, a lot of folks don’t know about them yet.
These filters clean the air in the passenger compartment, or cabin, of your car or truck. They do the same job as the furnace filter you have at home. They can filter out particles as small as thee microns. By contrast, a grain of sand is about 200 microns.
So your cabin air filer can clean out dust, pollution, pollen and spores, to keep the air in your car nice and clean. And just like your furnace filter, they need to be replaced when they get dirty. Check your owner’s manual, but they typically need to be replaced at around twelve to fifteen thousand miles.
The filter is usually either under the hood or under the dashboard. Some are a little tricky to get to, so you’ll want to have your Augusta Georgia service center, C & C Automotive, take care of replacing them.
As we said, many people don’t realize they have a cabin air filter and go to their shop complaining about a funky smell in the ventilation system. It turned out to be a cabin air filter that was long overdue for replacement – really dirty and starting to smell. A quick replacement and they were on their way and smelling fine.
People who are allergy sensitive can really benefit from a cabin air filter, as it keeps allergens to a minimum. If you’re one of them, you’ll want to stay on top of your filter replacement schedule.
Of course if you do a lot of driving in dusty or polluted conditions, you’ll need to change your cabin air filter more often.
ICE - In Case Of Emergency In Augusta Georgia
July 29th, 2010
Sometimes the unthinkable happens in Augusta Georgia. A terrible accident and those involved aren’t able to provide rescuers with emergency contact information.
You have people in the Augusta Georgia area who you’ll want to be contacted to arrange help, give consent to treatment, and inform paramedics of medical conditions, allergies or medications.
Too often, our Georgia police and rescue workers must sift through pockets, glove compartments, wallets, purses and cell phone directories for clues – often wasting precious time.
A brilliantly simple solution is now spreading around the globe: ICE. ICE – standing for In Case of Emergency, is a way to identify emergency contacts in your cell phone directory.
Simply put ‘ICE’ before a contact name in your cell phone, like ‘ICE – Dad’, ‘ICE – Nancy’, or ‘ICE – Doctor Roberts’. Rescuers will be able to quickly identify your emergency contacts, saving valuable time.
Bob Brotchie, a Cambridge, England paramedic came up with the idea and started a promotional campaign in England in 2005. This powerful idea is now being heavily promoted in Augusta Georgia and in other countries. Rescue workers all know of how many times they are unable to find a wallet or purse on an accident victim, yet they are seldom without their cell phone.
There are national and worldwide disaster databases, but participation can cost up to two hundred dollars a year. ‘ICE’ is free to the 276 million cell phone users in the U.S.
It is easy and just takes a few minutes to designate some ICE contacts in your cell phone. Remember to keep the listings current.
Please join C & C Automotive in getting the word out. Help us put Augusta Georgia on ICE!
Augusta Customer Detective Work
July 28th, 2010
One might say the most challenging part of being an automotive service technician at C & C Automotive in Augusta Georgia is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it’s challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it’s not something obvious, it’s easy for the customer to focus on the fixing and not the diagnosing.
Let us introduce you to something we’ll call Customer Detective Work – that is helping your Augusta Georgia technician find clues to what’s wrong.
We start with the detective basics: What, Where and When. Play along with me. You come in to C & C Automotive and your car is making a funny sound.
- Q: Where’s the sound?
- A: Around the right front wheel.
- Q: What kind of sound?
- A: Kind of a clunk, clunk sound.
- Q: When do you hear the sound?
- A: When I turn and accelerate.
- Q: Right and left? Forwards and back?…
Do you see where we’re going? You’re gathering additional information to help your Augusta Georgia technician know where to start. Based on your car and the tech’s experience, he’ll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says “making a funny noise”.
When you think you need to bring a vehicle in, make some notes about the problem. Rather than just saying “it’s leaking”, tell the tech the color of the fluid, and approximately where under the car you see the puddle.
Things like ‘the car is stalling or sputtering’ are often very hard to diagnose because they’re intermittent. They may not happen every time you drive and usually aren’t happening when you actually bring the car in. So, it is a big help for you to describe what’s happening in as much detail as possible.
Your Augusta Georgia technician at C & C Automotive will need to be able to duplicate the problem if possible so he needs to know details, like ‘it stalls after it’s been driven for about 20 minutes and I go over 50 miles an hour’.
If the tech can experience the problem personally, he’s better able to make a diagnosis and repair. And, then test to see if the repair solved the problem.
Are There Blind Spots In Augusta Georgia?
July 28th, 2010
Everyone in Augusta Georgia has blind spots – and no, I’m not talking about the fact that you really don’t sing like Jessica Simpson. I mean the areas of the road that you can’t see when you’re driving around Augusta.
First let’s talk about our own blinds spots, and then we can talk about others…
To begin, we can greatly reduce our blind spots by properly adjusting our mirrors to give the widest coverage possible. Make the adjustments in your SUV before you start to drive.
First, adjust your rear view mirror to give the best possible view directly to the rear of your car. You don’t need it to get a better view of either side of the car, the kids in the back seat or your dazzling smile. The rear view mirror should look to the rear.
Next, lean your head until it almost touches the driver’s side window. Adjust your side mirror so that you can just barely see the side of your car.
C & C Automotive
We’re on 990 Telfair Street in Augusta, Georgia (30901)
Call us to make an appointment at 706-724-0900.
Now, lean your head to the middle of the car and adjust the outside mirror so that you can barely see the right side of the car.
With your mirrors adjusted this way, you’ll have maximum coverage. Of course driving is a dynamic process – things change every second. So it’s wise to take a quick look to the side when passing to make sure that another vehicle hasn’t moved into an area you couldn’t see in your mirrors.
Depending on the kind of vehicle you drive (SUV?), you may still have some blind spots. All vehicles have an area behind them that’s blind when backing up. The bigger the vehicle, the bigger the blind spot. A pick up or SUV can hide a small child – an RV, bus or tractor-trailer can hide an entire vehicle. So be careful around our Augusta streets!
As you drive around the Augusta area, avoid staying in other diver’s blind spots. You can’t count on them to be watching their mirrors and looking out for you.
Let’s talk about safely sharing the road with heavy trucks and buses. In crashes involving a truck and car, the car causes about 40 percent of the accidents. But 78 percent of the fatalities are with the car. The laws of physics are against the smaller vehicle, so it pays to take extra precautions around trucks and buses.
Heavy vehicles have huge blind spots: to the rear, on both sides and up front. They also can’t maneuver like a car. They take twice as long to stop and need twice as much space as you do in your SUV or other type of car. You need to keep wide margins when driving around one of these big rigs.
Here are some tips for passing a heavy vehicle in the Augusta area:
- Avoid the blind spots. If you can’t see the driver’s face in one of his mirrors or in a window, he cannot see you!
- Don’t follow too close. If you can’t see one of the truck’s mirrors, you’re too close.
- Make sure there is plenty of room to pass. Trucks are long and take time to get around. If you’re on one of our local Augusta Georgia two way highways, wait for a passing zone.
- Don’t linger when passing. Because the blind spots are so big on the sides, you want to get through them quickly. If you can’t pass quickly, drop back.
- Pass on the left whenever possible. A trucks’ blind spot is much larger on the right.
- Be attentive and wear your seat belts while driving anywhere around Augusta, even short drives.
- Don’t be aggressive when driving around trucks. Because of their size, they appear to be going slower than they really are. Cutting it short around a truck could be disastrous.
- Use your turn signals when starting to pass. Once you can see the full truck in your rear view mirror, it’s safe to signal and move over. Don’t cut it short or slow quickly when you pull in front of a truck.
- Be careful passing a truck at an intersection. Trucks need to turn wide to maneuver through city streets. Squeezing between a truck and the curb could put your car in the Augusta body shop. Look for the truck’s turn signals.
We at C & C Automotive want you to watch those blind spots – but feel free to sing in the shower all you want.
Questions To Ask Your Augusta Service Advisor
July 27th, 2010
We find that a lot of Augusta service and repair at C & C Automotive are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.
You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Augusta automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.
It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Augusta. But once you’ve developed a relationship, the communication should come easier.
What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.
So you fall behind and get frustrated.
It can be the same with your Augusta automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.
Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.
Communication is a two way street. If you have some real budget concerns, ask your Augusta service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.
Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.
Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.
Call C & C Automotive to make an appointment.
990 Telfair Street
Augusta, Georgia 30901
706-724-0900
Deciphering the C & C Automotive Menu Board
July 27th, 2010
Let’s talk about deciphering the auto service menu board. Augusta, Georgia service centers like C & C Automotive have a board that lists the routine services they provide. But some people don’t know what these services really are unless they ask. Let’s go down a typical list, in alphabetical order, starting with air conditioning service.
Feel free at any time to give C & C Automotive a call at 706-724-0900 to learn of the many services we offer, or stop by our Augusta, Georgia auto center at 990 Telfair Street 30901.
First remember that all of these services are recommended by vehicle manufacturers. They set how often or at how many miles the service should be done.
Air conditioning service involves purging the old refrigerant and capturing it for proper disposal. Then fresh refrigerant is installed. The fresh refrigerant will lubricate the system and will also help it cool better.
Alignment. Service centers like C & C Automotive make sure all four wheels are lined up and track with each other. This reduces tire and suspension wear and improves safety and handling.
Battery service. Service centers like C & C Automotive inspect the battery for corrosion, leaks or damage. Test the battery’s ability to hold a charge. If the battery’s still strong, clean it up. If not, replace it.
Brake service. This could be two things. A brake inspection to see if the brakes are working well mechanically and to see if the pads are still safe. If not, replace the pads and make any repairs that might be in order.
The other thing is to evacuate the brake fluid, clean out the system and replace it with fresh fluid. This is important, but often over looked.
Cabin air filter. The cabin air filter is the filter that cleans the air that comes into the passenger compartment. It works like the filter on your furnace at home. It gets dirty and needs to be changed often.
Cooling system. This is the cooling system for your engine. Replace the old coolant with fresh to protect your radiator and other cooling system components from corrosion.
Differential service. Every vehicle has at least one differential. They don’t require service very often, so people don’t think of them much. The differential transfers power from the drive train to your wheels. Drain the old fluid and add fresh lubricant.
Engine air filter. This filters the air that’s burned in the engine. It also gets dirty and needs to be replaced often.
Fuel filter. This filter cleans the fuel before it gets to the engine. Like the other filters, it too gets clogged and needs to be replaced in order to maintain good flow.
Contact C & C Automotive, your Augusta, Georgia auto repair center, by calling us at 706-724-0900.
Are There Blind Spots In Augusta Georgia?
July 21st, 2010
Everyone in Augusta Georgia has blind spots – and no, I’m not talking about the fact that you really don’t sing like Jessica Simpson. I mean the areas of the road that you can’t see when you’re driving around Augusta.
First let’s talk about our own blinds spots, and then we can talk about others…
To begin, we can greatly reduce our blind spots by properly adjusting our mirrors to give the widest coverage possible. Make the adjustments in your SUV before you start to drive.
First, adjust your rear view mirror to give the best possible view directly to the rear of your car. You don’t need it to get a better view of either side of the car, the kids in the back seat or your dazzling smile. The rear view mirror should look to the rear.
Next, lean your head until it almost touches the driver’s side window. Adjust your side mirror so that you can just barely see the side of your car.
C & C Automotive
We’re on 990 Telfair Street in Augusta, Georgia (30901)
Call us to make an appointment at 706-724-0900.
Now, lean your head to the middle of the car and adjust the outside mirror so that you can barely see the right side of the car.
With your mirrors adjusted this way, you’ll have maximum coverage. Of course driving is a dynamic process – things change every second. So it’s wise to take a quick look to the side when passing to make sure that another vehicle hasn’t moved into an area you couldn’t see in your mirrors.
Depending on the kind of vehicle you drive (SUV?), you may still have some blind spots. All vehicles have an area behind them that’s blind when backing up. The bigger the vehicle, the bigger the blind spot. A pick up or SUV can hide a small child – an RV, bus or tractor-trailer can hide an entire vehicle. So be careful around our Augusta streets!
As you drive around the Augusta area, avoid staying in other diver’s blind spots. You can’t count on them to be watching their mirrors and looking out for you.
Let’s talk about safely sharing the road with heavy trucks and buses. In crashes involving a truck and car, the car causes about 40 percent of the accidents. But 78 percent of the fatalities are with the car. The laws of physics are against the smaller vehicle, so it pays to take extra precautions around trucks and buses.
Heavy vehicles have huge blind spots: to the rear, on both sides and up front. They also can’t maneuver like a car. They take twice as long to stop and need twice as much space as you do in your SUV or other type of car. You need to keep wide margins when driving around one of these big rigs.
Here are some tips for passing a heavy vehicle in the Augusta area:
- Avoid the blind spots. If you can’t see the driver’s face in one of his mirrors or in a window, he cannot see you!
- Don’t follow too close. If you can’t see one of the truck’s mirrors, you’re too close.
- Make sure there is plenty of room to pass. Trucks are long and take time to get around. If you’re on one of our local Augusta Georgia two way highways, wait for a passing zone.
- Don’t linger when passing. Because the blind spots are so big on the sides, you want to get through them quickly. If you can’t pass quickly, drop back.
- Pass on the left whenever possible. A trucks’ blind spot is much larger on the right.
- Be attentive and wear your seat belts while driving anywhere around Augusta, even short drives.
- Don’t be aggressive when driving around trucks. Because of their size, they appear to be going slower than they really are. Cutting it short around a truck could be disastrous.
- Use your turn signals when starting to pass. Once you can see the full truck in your rear view mirror, it’s safe to signal and move over. Don’t cut it short or slow quickly when you pull in front of a truck.
- Be careful passing a truck at an intersection. Trucks need to turn wide to maneuver through city streets. Squeezing between a truck and the curb could put your car in the Augusta body shop. Look for the truck’s turn signals.
We at C & C Automotive want you to watch those blind spots – but feel free to sing in the shower all you want.
Questions To Ask Your Augusta Service Advisor
July 20th, 2010
We find that a lot of Augusta service and repair at C & C Automotive are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.
You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Augusta automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.
It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Augusta. But once you’ve developed a relationship, the communication should come easier.
What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.
So you fall behind and get frustrated.
It can be the same with your Augusta automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.
Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.
Communication is a two way street. If you have some real budget concerns, ask your Augusta service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.
Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.
Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.
Call C & C Automotive to make an appointment.
990 Telfair Street
Augusta, Georgia 30901
706-724-0900
What Augusta Automotive Service Consumers Should Know
July 16th, 2010
There are some things Augusta consumers should know about Augusta automotive service and repair. First and foremost, C & C Automotive cares about you and your family’s safety. And we really appreciate your business. C & C Automotive in Augusta wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.
Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for C & C Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.
The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Augusta or North Augusta driver may not realize the business and environmental regulations C & C Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.
When you go into a Augusta restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.
It’s the same for C & C Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Augusta customers are happy to see them succeed as a Georgia automotive business.
Contact C & C Automotive to learn more about our extensive auto service training.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900
Your Augusta service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Augusta area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.
C & C Automotive appreciates this great review of automotive service from AutoNetTV.
What To Do In Case Of An Accident in Augusta
July 16th, 2010
Screeching tires, crunching metal – it’s an accident! If you’ve ever been in a car accident in Augusta, even a minor one, you know how upsetting it can be. It’s hard to think straight and know what to do.
Let’s review what you should do in case of an accident:
When an accident occurs, you should always stop. Leaving the scene of an accident in Augusta is considered a crime - even if it’s not your fault. And hit and run penalties are fairly severe, possibly resulting in steep fines, loss of your Georgia driver’s license or even jail time.
Your jurisdiction may require that you try to help someone who is injured by calling for help or performing first aid if you are able. Warn other North Augusta and Evans motorists by putting out flares, using your flashers or lifting your hood. Call Augusta emergency services as soon as possible. Tell the operator if medical or fire help is needed.
Always file a Augusta police report. It’s tempting to skip this if everything seems to be ok. But without a police report, the other guy can say whatever he wants about the accident later, and you’ll not have an objective report to help defend yourself. Discuss the accident only with the police. Emotions are strong after an accident and we naturally want to talk about it – don’t. Never admit fault or guilt to anyone including the police officer. Sometimes we may feel at fault, but in the eyes of the law, the other guy is responsible.
Truthfully give the officer the facts: such as “I was going thirty miles an hour” not “I wasn’t speeding”. Remember, anything you say to the officer or anyone else can be used against you.
Also get the officer’s name and ID number and ask where you can get a copy of the accident report.
Get the facts on the driver and owner of the other vehicle:
- Name
- Address
- Phone number
- Date of birth
- Driver’s license number and expiration
- Insurance information
Also take down a description of the other Augusta vehicle, license plate and vehicle identification number. Most Georgia auto insurance companies don’t record license plate numbers, so the VIN number is the best way to track the vehicle.
Ask witnesses, including passengers, to wait for the police. If they can’t wait, ask for contact information and request that they write a brief description of what they saw. If someone refuses to leave their name, write down their license plate number so the police can track them down later if necessary. Always call your insurance agent or your insurance company. Call or see a physician if you think you may have been injured. For vehicle repairs, call C & C Automotive at 706-724-0900
Contact C & C Automotive to learn more about what do do in case of an auto accident.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900
C & C Automotive and AutoNetTV hope that you never have to use this information and wish you happy Augusta travels.