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2010 June | The C&C Auto Show - C & C Automotive Blog - Part 3

Archive for June, 2010

How Your Check Engine Light Works

Tuesday, June 15th, 2010

Have you ever had an experience like this in Augusta Georgia? You drive through the one of those automatic car washes. When you get to the end, where the dryer is blowing, your check engine light started flashing!

You fear the worst, but within a block or two, the light stopped flashing, but stayed on. By the next day, the light was off.

You wonder; “What was going on?” Well, it’s actually a good lesson in how the Check Engine light works.

Your air intake system has a sensor that measures how much air is coming through it. When you went under the high-speed dryer, all that air was blasting past the sensor. Your engine computer was saying, there shouldn’t be that much air when the engine is just idling. Something’s wrong. Whatever’s wrong could cause some serious engine damage.

Warning, warning! It flashes the check engine light, to alert you to take immediate action.

It stopped flashing because once you were out from under the dryer, the airflow returned to normal. Now the engine control computer says the danger is past, but I’m still concerned, I’ll keep this light on for now.

Then the Check Engine Light goes off in a day or two.

The condition never did recur, so the computer says whatever it was, it’s gone now. The danger is past, I’ll turn that light off.

Now a flashing check engine light is serious. You need to get it into our Augusta Georgia shop as soon as possible. But if it stops flashing, so you have time to see if the problem will clear itself or if you need to get it checked. How does the computer know when to clear itself?

Think of it this way. The engine control computer is the brain that can make adjustments to manage the engine. Things like alter the air to fuel mix, spark advance, and so on. The computer relies on a series of sensors to get the information it needs to make decisions on what to do.

The computer knows what readings are in a normal range for various conditions. Get out of range, and it logs a trouble code and lights up the check engine warning.

The computer will then try to make adjustments if it can. If the computer can’t compensate for the problem, the check engine light stays on.

The computer logs a trouble code. Some people think the code will tell the technician exactly what’s wrong?

Actually, the code will tell the technician what sensor reading is out of parameters. It can’t really tell you why, because there could be any number of causes.

Let’s say you’re feeling hot. You get your heat sensor out – a thermometer – put it under our tongue and in a minute or two you learn that you have a fever of 104 degrees.

You know your symptom – a fever – but you don’t know what’s causing it. Is it the flu, a sinus infection or appendicitis?

You need more information than just that one sensor reading. But it does give you a place to start and narrows down the possible problems.

There are reports on the internet telling you that you can just go down to an auto parts store and get them to read your trouble code or buy a cheap scan tool to do it yourself.

There are two problems with that. First, the computer stores some trouble codes in short term memory, and some in permanent memory. Each manufacturer’s computer stores generic trouble codes, but they also store codes that are specific to their brand.

A cheap, generic scan tool, like you can buy or that the auto parts store uses, doesn’t have the ability to retrieve long-term storage or manufacturer specific codes. Your Augusta Georgia service center has spent a lot of money on high-end scan tools and software to do a deep retrieval of information from your engine control computer.

The second problem is that once you’ve got the information, do you know what to do with it? For example, a very common trouble code comes up when the reading on the oxygen sensor is out of whack.

So the common solution is for the auto parts store to sell you a new oxygen sensor, which are not cheap, and send you off on your way. Now your oxygen sensor may indeed have been bad and needed replacing. But the error code could have come from any of a dozen of other problems.

How do you know the right solution? Back to the fever analogy, do you need surgery or an aspirin? Leave it to the pros at C & C Automotive. Give us a call at 706-724-0900 and let us help you resolve your check engine light issue.

Budgeting for Maintenance In Augusta Georgia

Tuesday, June 15th, 2010

Life’s full of surprises in Augusta Georgia, some of which cost money. A leaky roof, a broken tooth, or an unexpected car repair. C & C Automotive of Augusta Georgia and AutoNetTV have done some research on how we can budget for proper vehicle care.

Everyone in Augusta Georgia does our best to budget for scheduled vehicle maintenance. What’s hard is unexpected repairs. The truth is that our vehicles can stay on the road longer than ever before with proper maintenance. That’s because of improved vehicle design and manufacturing quality. But some of those same improvements also lead to higher repairs costs.

Let’s take the fuel pump. Previous generations were often stranded by the side of the road by vapor lock. This occurred when the gas vaporized between the gas tank and the fuel pump. Fuel just stopped flowing.

You had to sit and wait until the car would start again. To alleviate the problem, fuel pumps are now located inside the gas tank. This is a great solution, but when the fuel pump fails, it’s a much more expensive proposition to replace it.

Sealed wheel bearing assemblies are another example. These wheel bearings can’t be serviced – you just have to replace the entire assembly when it starts to fail. That costs several times as much as service on non-sealed bearings.

So we all benefit in Augusta Georgia from design improvements, but we need to plan for repairs down the road.

There’s a tool that can be found on Edmunds.com that you can use to prepare your service and repair budget.

Let’s suppose you have a 2003 Toyota Camry – a very popular car in Augusta Georgia. It’s now paid for and you’d like to keep it running for the next three years. You can go to Edmunds’ True Cost to Own calculator and enter your vehicle’s data. The calculator will provide estimates of what it’ll cost to service and repair your vehicle over the next five years. The estimate is based on where you live in or near Augusta Georgia, manufacturers’ recommendations and repair experience for your particular model.

Of course these are just estimates – there’s no way to predict what’ll actually happen to the car in your driveway, but it’s a good starting point.

The calculator also has estimates for depreciation, financing, insurance, taxes and fuel costs.

Let’s focus on maintenance and repair. This table shows that the average monthly cost of maintenance and repairs is eighty-three dollars. That may sound like a lot, but compare it to a new car payment.

Budgeting for Maintenance

So if you set aside eighty-three dollars a month, you’d go a long ways towards taking care of routine maintenance and being prepared for the unexpected repairs that arise.

Of course, you can’t predict when something will go wrong or what it’ll cost, but at least you have a reasonable target to shoot for.

Some people around Augusta Georgia are afraid of what can go wrong with their older car so they buy a new one. That’s fine if you really want a new car, but if you properly maintain your older vehicle, you’ll save a lot of money on new car payments and insurance. It just makes good economic sense.

Get with your Augusta Georgia service advisor at C & C Automotive and work out a plan for keeping your vehicle on the road.

You can visit C & C Automotive at 990 Telfair Street in Augusta, Georgia 30901 or just give us a call at 706-724-0900.

Hey Augusta Drivers; What Is The Most Distracting Food?

Tuesday, June 15th, 2010

So what is the most distracting food to have in the car while driving around Augusta?

Is it:

  1. A Hamburger;
  2. Coffee;
  3. A Soft Drink, or
  4. Gummy Bears?

Well, you may be surprised to learn that all but the gummy bears are in the top ten most distracting foods when you are driving, but if you chose ‘coffee’, then give yourself an extra two points; coffee is the number one food distraction for drivers in Augusta and around the country.

Food distractions cause 25 percent of all car accidents; over a million and a half each year!

You’ll notice that all of the top ten distracting food items are messy. Messy foods are the type of food you might spill (very distracting!), then try to clean up (a safe-driving impossibility!). If you gotta eat on the run, take five-then drive. You’ll thank yourself later for two reasons, one being that you can actually relax for just a moment in our fast-paced world, and the other is that you won’t have to worry about getting that cinnamon roll frosting out of your dashboard after that near miss.

Keep drinks in spill-proof containers, too, so you can keep your eyes on the Augusta road without worrying about where that spill is headed.

So; taking a food break… Or filling out accident reports. We don’t have to ask you which you prefer: It’s a no brainer.

C & C Automotive, along with AutoNetTV, wants you to keep both eyes on the road. Please eat safely and keep your eyes on the road.

C & C Automotive
990 Telfair Street
Augusta, Georgia 30901
Give us a call at: 706-724-0900

The Harm In Skipping An Oil Change For Augusta Drivers

Tuesday, June 15th, 2010

People in Augusta have been hearing a lot about higher oil change intervals these days. Maybe you’re wondering: What are the key issues?

Some new vehicle manufacturers in Augusta are now recommending much higher oil change intervals than they have in the past. As much as 5,000 to 8,000 miles or more. This practice came under scrutiny when four of the largest new car manufacturers announced that owners like those in Augusta were experiencing engine damage resulting from these higher oil change intervals.

The manufacturers’ standard oil drain service for particular vehicles was scheduled at around 7,500 miles. People following these recommendations were experiencing engine damage. It turns out that oil sludge was building up. This caused small oil passages to clog and engine parts to fail.

What causes oil sludge? It’s a factor of time and mileage. There are hot spots in every engine that cause oil burn off that leads to sludge. Also, water from normal condensation can build up in the oil. This water also creates sludge. Severe driving conditions lead to more rapid sludge formation.

Visit C & C Automotive in Augusta, Georgia 30901

Severe driving around Augusta includes short trips under four miles or trips under ten miles in freezing conditions. The engine just doesn’t get warm enough for the water in the oil to evaporate.

Severe conditions are at the heart of the problem. Stop-and-go driving, towing, dusty conditions, heavy loads, very hot or very cold temperatures, a car top carrier – these are all conditions that would suggest that the severe service schedule should be considered.

The severe service schedule has much shorter oil change intervals. People in Augusta just need to honestly evaluate how they drive to determine if they should change their oil closer to the severe service schedule, or to the standard schedule.

Some types of SUV will give oil change reminders. But it’s important to know how that reminder is determined. For some, the reminder simply comes when the standard mileage interval has rolled around. Others use a computer algorithm that takes into consideration the number of cold starts, trip length, engine temperature and so on. It’s programmed to approximate where on the standard/severe service spectrum you fall. Some more expensive vehicles actually have sensors that test the cleanliness and effectiveness of the oil.

For the rest of us, better safe than sorry should be the guiding principle. Talk with your Augusta service advisor at C & C Automotive and work it out together. Find out what kind of oil the factory sends out in your vehicle. Sometimes it’s a premium grade that costs more than standard oil – but it may be what’s needed to meet a higher factory recommended interval.

If you’re realistically conservative, standard grades of oil will take care of you year after year. If you want to push the limits, ask for a premium grade oil to give you extra protection.

So, what happened with those manufacturers with the problems from higher oil change intervals? They ended up extending the engine warranty for parts that were affected by oil sludge. But they had a stipulation – they lowered the oil change interval and the vehicle owner had to provide proof of oil changes at the new lower interval to keep the extended warranty.

Emergency Items For Your SUV

Tuesday, June 15th, 2010

Local Augusta roadside emergencies can range from a flat tire downtown to being stranded in a snowy ravine for three days. So you may want to consider a basic emergency kit to keep in the car at all times and a travel kit tailored to a specific trip.

Your close-to-home kit for around Augusta would have some basic items to work on your car: everything you need to change a tire, gloves, a couple quarts of oil, some antifreeze and water. A can of tire inflator is a great temporary fix for minor flats. You’ll also want jumper cables or a booster box, flares, a flashlight and some basic hand tools.

Now for your comfort and safety: a first aid kit, drinkable water, high calorie food (like energy bars), blankets, toilet paper, cell phone, towel, hat and boots. Keep some change for a pay phone, emergency cash and a credit card.

People who live in areas with frequent severe weather or earthquakes may want to carry provisions for longer emergencies.

For trips away from home, consider the weather and geography as you assemble your emergency supplies. You’ll need to have a source of light and heat and will want to provide protection against the elements as well as adequate food and water for everyone in the car.

Always tell people where you are going and have a plan for checking in at waypoints. Then if you run into trouble, you can be reported missing as soon as possible and rescuers will be able to narrow the search area.

The key to safe travel is to keep your vehicle properly maintained, plan ahead, and let others know your itinerary.

How Your Check Engine Light Works

Friday, June 11th, 2010

Have you ever had an experience like this in Augusta Georgia? You drive through the one of those automatic car washes. When you get to the end, where the dryer is blowing, your check engine light started flashing!

You fear the worst, but within a block or two, the light stopped flashing, but stayed on. By the next day, the light was off.

You wonder; “What was going on?” Well, it’s actually a good lesson in how the Check Engine light works.

Your air intake system has a sensor that measures how much air is coming through it. When you went under the high-speed dryer, all that air was blasting past the sensor. Your engine computer was saying, there shouldn’t be that much air when the engine is just idling. Something’s wrong. Whatever’s wrong could cause some serious engine damage.

Warning, warning! It flashes the check engine light, to alert you to take immediate action.

It stopped flashing because once you were out from under the dryer, the airflow returned to normal. Now the engine control computer says the danger is past, but I’m still concerned, I’ll keep this light on for now.

Then the Check Engine Light goes off in a day or two.

The condition never did recur, so the computer says whatever it was, it’s gone now. The danger is past, I’ll turn that light off.

Now a flashing check engine light is serious. You need to get it into our Augusta Georgia shop as soon as possible. But if it stops flashing, so you have time to see if the problem will clear itself or if you need to get it checked. How does the computer know when to clear itself?

Think of it this way. The engine control computer is the brain that can make adjustments to manage the engine. Things like alter the air to fuel mix, spark advance, and so on. The computer relies on a series of sensors to get the information it needs to make decisions on what to do.

The computer knows what readings are in a normal range for various conditions. Get out of range, and it logs a trouble code and lights up the check engine warning.

The computer will then try to make adjustments if it can. If the computer can’t compensate for the problem, the check engine light stays on.

The computer logs a trouble code. Some people think the code will tell the technician exactly what’s wrong?

Actually, the code will tell the technician what sensor reading is out of parameters. It can’t really tell you why, because there could be any number of causes.

Let’s say you’re feeling hot. You get your heat sensor out – a thermometer – put it under our tongue and in a minute or two you learn that you have a fever of 104 degrees.

You know your symptom – a fever – but you don’t know what’s causing it. Is it the flu, a sinus infection or appendicitis?

You need more information than just that one sensor reading. But it does give you a place to start and narrows down the possible problems.

There are reports on the internet telling you that you can just go down to an auto parts store and get them to read your trouble code or buy a cheap scan tool to do it yourself.

There are two problems with that. First, the computer stores some trouble codes in short term memory, and some in permanent memory. Each manufacturer’s computer stores generic trouble codes, but they also store codes that are specific to their brand.

A cheap, generic scan tool, like you can buy or that the auto parts store uses, doesn’t have the ability to retrieve long-term storage or manufacturer specific codes. Your Augusta Georgia service center has spent a lot of money on high-end scan tools and software to do a deep retrieval of information from your engine control computer.

The second problem is that once you’ve got the information, do you know what to do with it? For example, a very common trouble code comes up when the reading on the oxygen sensor is out of whack.

So the common solution is for the auto parts store to sell you a new oxygen sensor, which are not cheap, and send you off on your way. Now your oxygen sensor may indeed have been bad and needed replacing. But the error code could have come from any of a dozen of other problems.

How do you know the right solution? Back to the fever analogy, do you need surgery or an aspirin? Leave it to the pros at C & C Automotive. Give us a call at 706-724-0900 and let us help you resolve your check engine light issue.

Maintaining Your Older Car In Augusta Georgia

Thursday, June 10th, 2010

The government mandates a lot of equipment on cars in Augusta Georgia: emission devices and control computers, safety equipment like airbags and crash worthiness requirements. All of this is great for the Augusta Georgia motoring public, but it does add quite a bit to the price of a new car.

Because new cars are more expensive, people in the Augusta area are driving their old cars longer. The average car is now over nine years old. Two thirds of vehicles on the road in Augusta have more than 75,000 miles. As cars age, their performance drops, they have difficulty idling for long periods and are more sensitive to weather extremes. Fortunately today’s cars are up to the challenge – but they need a little help to keep on goin’.

Give C & C Automotive a call to schedule your next maintenance.
990 Telfair Street
Augusta, Georgia 30901
706-724-0900

Some owner’s manuals don’t specify service requirements at higher mileage. That doesn’t mean it doesn’t have to be done. In fact, it’s more important than ever to stay on top of routine maintenance for cars with more than 75,000 miles.

First, just extend regular service intervals out: for instance a service that’s recommended every 15,000 miles should be performed at 15,000, 30,000, 45,000 and 60,000 miles, and so on. Because of the additional stress older engines experience, the severe service maintenance schedule is more appropriate than the regular schedule – ask your service advisor. Watch for leaks – seals and gaskets dry out over time and don’t hold the fluids as well as they used to.

It’s also time to make sure you have a good Augusta Georgia technician. There are some services and replacements that are scheduled after you put on some clicks, like timing belts, valve train adjustments, suspension, anti-lock brake service, air bags, etc. And unexpected repairs down the road are just par for the course. Check for unusual sounds, smells or the way your car feels. These could be hints that trouble’s brewing. Better to catch it early before it turns into a costly repair.

And a regular wash and wax will help maintain your car’s appearance. One of the things you can do to really help your high mileage vehicle is to begin using high mileage formulation fluids. There are special engine oils, coolants, and transmission and power steering fluids that are formulated for cars that have a few clicks on the old odometer.

High mileage oil is designed to condition seals and gaskets, reduce wear and avoid premature burn off. Older engines are dirtier inside – and dirty engines contaminate their oil faster. High mileage oil has special additives that clean the engine, removing sludge deposits over time. The result is less stress on the engine, better fuel economy and excellent wear protection.

Studies have even shown that using high mileage fluids early will actually prevent some of the problems of high mileage vehicles. So once you hit around 50,000 miles, consider stepping up to high mileage formulations. High mileage fluids cost a bit more than standard fluids because of the additional additives, but they can be worth their weight in gold in terms of preventing repair costs down the road. It does cost more to properly maintain a higher mileage vehicle – but it’s way cheaper than a new car payment!

What Augusta Automotive Service Consumers Should Know

Thursday, June 10th, 2010

There are some things Augusta consumers should know about Augusta automotive service and repair. First and foremost, C & C Automotive cares about you and your family’s safety. And we really appreciate your business. C & C Automotive in Augusta wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for C & C Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Augusta or North Augusta driver may not realize the business and environmental regulations C & C Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Augusta restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for C & C Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Augusta customers are happy to see them succeed as a Georgia automotive business.

Contact C & C Automotive to learn more about our extensive auto service training.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900

Your Augusta service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Augusta area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

C & C Automotive appreciates this great review of automotive service from AutoNetTV.

Questions To Ask Your Augusta Service Advisor

Wednesday, June 9th, 2010

We find that a lot of Augusta service and repair at C & C Automotive are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Augusta automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Augusta. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Augusta automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Augusta service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call C & C Automotive to make an appointment.
990 Telfair Street
Augusta, Georgia 30901
706-724-0900

Which Item is Most Stolen from Vehicles in Augusta?

Tuesday, June 8th, 2010

Which item is most often stolen from vehicles in Augusta?

Is it:

  1. Stereo
  2. Wheels
  3. Air Bag
  4. DVD System

Well, if you said stereo – you used to be right. But airbags have now surpassed stereos as the biggest target for theft in Augusta – approximately 50,000 a year are stolen across the country. New airbags cost about $1,000, but go for $50 to $200 on the black market in Augusta.

Stolen airbags are making their way back into cars that have been in an accident. Of course, the danger to the consumer of having a stolen airbag installed is that you can never be sure what may have previously affected them and if they will work right when you need them.

Contact C & C Automotive for more information about where to get your airbags checked or replaced.
Find us at 990 Telfair Street, Augusta, Georgia 30901
You can reach us by phone at: 706-724-0900

There are reports that 1 in 25 airbag replacements are stolen or salvaged airbags – or no airbag is installed at all.

That is definitely one car part you don’t want to take a chance with, so C & C Automotive recommends following these guidelines:

  • Use a reputable collision repair center that employs ASE certified mechanics (we can offer recommendations at C & C Automotive).
  • Inspect the invoice to ensure that the repair shop purchased the airbag from a manufacturer, dealer, or recycler. If you can inspect the airbag prior to installation, it should be packaged in a sealed container from the manufacturer.
  • You will see the SRS light (Supplemental Restraint System) when you first start your vehicle up. This tells you that the airbag system is activated. If you do not see the SRS light, there is likely a problem with the airbag system.

For more information, contact Aaron at C & C Automotive by calling 706-724-0900.