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Service Standards | The C&C Auto Show - C & C Automotive Blog - Part 4

Archive for the ‘Service Standards’ Category

What Augusta Automotive Service Consumers Should Know

Friday, February 26th, 2010

There are some things Augusta consumers should know about Augusta automotive service and repair. First and foremost, C & C Automotive cares about you and your family’s safety. And we really appreciate your business. C & C Automotive in Augusta wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for C & C Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Augusta or North Augusta driver may not realize the business and environmental regulations C & C Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Augusta restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for C & C Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Augusta customers are happy to see them succeed as a Georgia automotive business.

Contact C & C Automotive to learn more about our extensive auto service training.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900

Your Augusta service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Augusta area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

C & C Automotive appreciates this great review of automotive service from AutoNetTV.

What Augusta Automotive Service Consumers Should Know

Saturday, February 13th, 2010

There are some things Augusta consumers should know about Augusta automotive service and repair. First and foremost, C & C Automotive cares about you and your family’s safety. And we really appreciate your business. C & C Automotive in Augusta wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for C & C Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Augusta or North Augusta driver may not realize the business and environmental regulations C & C Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Augusta restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for C & C Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Augusta customers are happy to see them succeed as a Georgia automotive business.

Contact C & C Automotive to learn more about our extensive auto service training.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900

Your Augusta service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Augusta area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

C & C Automotive appreciates this great review of automotive service from AutoNetTV.

What Augusta Automotive Service Consumers Should Know

Saturday, February 13th, 2010

There are some things Augusta consumers should know about Augusta automotive service and repair. First and foremost, C & C Automotive cares about you and your family’s safety. And we really appreciate your business. C & C Automotive in Augusta wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for C & C Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Augusta or North Augusta driver may not realize the business and environmental regulations C & C Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Augusta restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for C & C Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Augusta customers are happy to see them succeed as a Georgia automotive business.

Contact C & C Automotive to learn more about our extensive auto service training.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900

Your Augusta service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Augusta area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

C & C Automotive appreciates this great review of automotive service from AutoNetTV.

What Augusta Automotive Service Consumers Should Know

Friday, February 5th, 2010

There are some things Augusta consumers should know about Augusta automotive service and repair. First and foremost, C & C Automotive cares about you and your family’s safety. And we really appreciate your business. C & C Automotive in Augusta wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for C & C Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Augusta or North Augusta driver may not realize the business and environmental regulations C & C Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Augusta restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for C & C Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Augusta customers are happy to see them succeed as a Georgia automotive business.

Contact C & C Automotive to learn more about our extensive auto service training.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900

Your Augusta service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Augusta area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

C & C Automotive appreciates this great review of automotive service from AutoNetTV.

On Board Diagnostics For Your SUV

Friday, February 5th, 2010

Make an appointment with C & C Automotive to have your on board diagnostics analyzed.
990 Telfair Street
Augusta, Georgia 30901
706-724-0900

Today we’re going to talk about on-board diagnostics and the questions we hear from folks around Augusta Georgia who need answers about diagnostic services. They want to know what diagnostics are, what’s involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in Augusta Georgia.

These are valid concerns. If you don’t understand something it’s really hard to know its value. Let’s start with some history.

Since 1996, all cars and light trucks in Augusta Georgia have been required to use a standardized diagnostic system to help repair technicians determine what’s wrong with your vehicle. The diagnostic system works with the vehicle’s Engine Control Module – the computer that controls many engine functions.

The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can’t adjust for, the computer will turn on the check engine light.

It is also called the ‘service engine soon’ light on some vehicles. The warning light signals you to get into your Augusta Georgia service center so that the trouble code can be read and the problem can be fixed. Your service center will have a scan tool and powerful software that will help the technician diagnose the problem.

If you’ve searched for check engine light on the internet, you may have seen that you can buy an inexpensive scanner or go to an auto parts store to have the trouble code read to tell you exactly what’s wrong.

That’s a common myth. The code itself doesn’t tell you what’s broken. It starts you looking in the right place. It tells you what engine parameter is out of range – but it won’t tell you what’s wrong or how to fix it.

Let’s say you think your daughter has a fever. You take her temperature and it reads one 102 degrees. You’ve confirmed a fever, but you don’t know what’s causing it. Is it a 24 hour flu, an infection, appendicitis or leukemia? A fever is a symptom of all of these medical problems, but it takes a skilled physician’s examination and additional diagnostic tests to find out what is actually causing the fever.

An example of a trouble code could be: P0133, which reads ‘Bank 1 sensor 1 circuit slow response’. This means that the front oxygen sensor has a slow response time to changes in the air-fuel mix. If that’s all you knew about cars, you would think your oxygen sensor was broken and would replace it. Now, it could be the oxygen sensor – but it could also be a bad or contaminated airflow sensor, exhaust leak, electrical problem, an intake manifold leak or any of a number of other things.

You can imagine a lot of oxygen sensors have been replaced because of that code. So the on-board diagnostics point the way to where the trouble lies, but it takes some skill and high-tech equipment to actually pinpoint the problem. The cheap scan tools that a consumer can buy do not have the ability to retrieve some of the operating history that’s stored in the engine control computer. That history’s very helpful in diagnosing the problem. Service centers like C & C Automotive invest a lot of money in high-end diagnostic tools to help solve the mystery and get you back on the road as soon as possible without replacing a lot of parts that don’t need replacing.

So, on-board diagnostics provide a powerful starting place for a highly-trained, well-equipped technician to get to the bottom of your problem. When your check engine light comes on, get it checked at C & C Automotive. If the light burns steady – don’t panic. Get in to C & C Automotive soon to have the engine scanned. A flashing check engine light means that there is a severe engine problem. Get in as soon as you can – waiting too long can lead to very expensive damage.

And try to not drive at high speed or tow or haul heavy loads with a flashing check engine light.

What Augusta Automotive Service Consumers Should Know

Thursday, January 28th, 2010

There are some things Augusta consumers should know about Augusta automotive service and repair. First and foremost, C & C Automotive cares about you and your family’s safety. And we really appreciate your business. C & C Automotive in Augusta wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for C & C Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Augusta or North Augusta driver may not realize the business and environmental regulations C & C Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Augusta restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for C & C Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Augusta customers are happy to see them succeed as a Georgia automotive business.

Contact C & C Automotive to learn more about our extensive auto service training.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900

Your Augusta service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Augusta area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

C & C Automotive appreciates this great review of automotive service from AutoNetTV.

What Augusta Automotive Service Consumers Should Know

Thursday, January 21st, 2010

There are some things Augusta consumers should know about Augusta automotive service and repair. First and foremost, C & C Automotive cares about you and your family’s safety. And we really appreciate your business. C & C Automotive in Augusta wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for C & C Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Augusta or North Augusta driver may not realize the business and environmental regulations C & C Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Augusta restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for C & C Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Augusta customers are happy to see them succeed as a Georgia automotive business.

Contact C & C Automotive to learn more about our extensive auto service training.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900

Your Augusta service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Augusta area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

C & C Automotive appreciates this great review of automotive service from AutoNetTV.

What Augusta Automotive Service Consumers Should Know

Thursday, January 14th, 2010

There are some things Augusta consumers should know about Augusta automotive service and repair. First and foremost, C & C Automotive cares about you and your family’s safety. And we really appreciate your business. C & C Automotive in Augusta wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for C & C Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Augusta or North Augusta driver may not realize the business and environmental regulations C & C Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Augusta restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for C & C Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Augusta customers are happy to see them succeed as a Georgia automotive business.

Contact C & C Automotive to learn more about our extensive auto service training.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900

Your Augusta service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Augusta area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

C & C Automotive appreciates this great review of automotive service from AutoNetTV.

What Augusta Automotive Service Consumers Should Know

Thursday, January 7th, 2010

There are some things Augusta consumers should know about Augusta automotive service and repair. First and foremost, C & C Automotive cares about you and your family’s safety. And we really appreciate your business. C & C Automotive in Augusta wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for C & C Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Augusta or North Augusta driver may not realize the business and environmental regulations C & C Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Augusta restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for C & C Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Augusta customers are happy to see them succeed as a Georgia automotive business.

Contact C & C Automotive to learn more about our extensive auto service training.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900

Your Augusta service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Augusta area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

C & C Automotive appreciates this great review of automotive service from AutoNetTV.

What Augusta Automotive Service Consumers Should Know

Thursday, December 17th, 2009

There are some things Augusta consumers should know about Augusta automotive service and repair. First and foremost, C & C Automotive cares about you and your family’s safety. And we really appreciate your business. C & C Automotive in Augusta wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for C & C Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Augusta or North Augusta driver may not realize the business and environmental regulations C & C Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Augusta restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for C & C Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Augusta customers are happy to see them succeed as a Georgia automotive business.

Contact C & C Automotive to learn more about our extensive auto service training.
You can find us at:
990 Telfair Street
Augusta, Georgia 30901
Or call us at 706-724-0900

Your Augusta service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Augusta area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

C & C Automotive appreciates this great review of automotive service from AutoNetTV.